If you restart your iOS device while connected to VPN for Android you may encounter this message:

“VPN Connection – Please enter your authentication information.”

This is an iOS bug and is not an issue with the VPN for Android app. To resolve this issue:

  1. Do not enter the password in the system window
  2. Click “Cancel
  3. If the message appears again, open the control center and turn on “Airplane Mode”
  4. Completely close the application
  5. Turn off Airplane Mode
  6. Launch the application.
  7. If the problem persists regularly, just reinstall the app.

Need help? Contact the VPN for Android Support Team for immediate assistance.

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